OpsCorePublic PortalOpen your shared mailbox in Outlook for Windows
Find your mailbox in new or classic Outlook, and what to do if it has not appeared.
Allow up to 1 hour after Cloud2IT confirms access. Close Outlook completely, then open it again. If the mailbox is still missing after an hour, contact Cloud2IT with your request reference.
Where to find it
| Outlook version | Where the mailbox appears |
| New Outlook | Expand Shared with me in the left folder pane, then expand the mailbox to see Inbox and Sent Items. |
| Classic Outlook | Look below your own mailbox in the left folder pane. Expand the shared mailbox name to see its folders. |
If it has not appeared
Use Microsoft's Windows guide below and choose the tab for your version. It includes screenshots and instructions for adding the mailbox manually. Sign in with your own work account; a shared mailbox does not need its own password.